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Frequently Asked Questions Frequently Asked Questions

How do I buy tickets?
What are the convenience charges?
Why doesn't the Warner Theatre box office sell tickets by phone?
What is appropriate dress?
How do I get there?
What shows are coming up?
Where do I park?
What restaurants are nearby?
Why doesn't the theatre have a mailing list?
Where can I park my oversize vehicle?
Where do I send my comments?
Can I bring my camera?
Do you have a lost and found?
Do I have to pay for my child if he can sit in my lap?


How do I buy tickets?
To purchase tickets for events at the Warner Theatre you have several options:

  • Stop by our theatre box office located at 13th Street, between E & F Streets, NW. The box office accepts cash, Discover, Visa, MasterCard and American Express for Warner Theatre events. Regular Box Office Hours are Monday through Friday 10 AM to 4 PM and Saturday noon to 3 PM. There are extended hours on performance days. For this week’s confirmed hours, return to the home page and click on “Events.”
  • Call TicketMaster to charge your tickets by phone:
    703-573-SEAT
    410-547-SEAT
    202-397-SEAT
    800-551-SEAT (outside VA/MD/DC area)
  • Charge online at www.ticketmaster.com
  • Stop by a TicketMaster Ticket Center such as Macy’s at Metro Center, Ritmo Latino (1775 Columbia Rd., NW), Sabins Discount Records (3212 Pennsylvania Ave., SE) and others.

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What are the convenience charges?
The TicketMaster Network provides patrons with various ways to purchase tickets without having to come to the Warner Theatre Box Office in person. For this service, a TicketMaster convenience charge is applied.

  • If you purchase your Warner Theatre tickets in person at the Warner Theatre Box Office, you will pay no additional TicketMaster convenience charges or handling fees. There is a per ticket service charge of $3.00. The Warner Theatre Box Office is a walk-up, in-person service for sales.
  • If you purchase your tickets over the telephone through TicketMaster, you will pay a convenience charge per ticket, plus a one-time handling fee of $4 for the entire order. (Convenience charges vary, usually around $7-$10. Please confirm prior to purchase.)
  • If you purchase your tickets in-person through TicketMaster at a Ticket Center (Macy’s at Metro Center for example), you will pay a convenience charge per ticket. (Convenience charges vary, usually around $7-$10. Please confirm prior to purchase.)
  • If you purchase your tickets online through TicketMaster, you will pay a convenience charge per ticket, plus a one-time handling fee of $4 for the entire order. (Convenience charges vary, usually around $7-$10. Please confirm prior to purchase.)

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Why doesn't the Warner Theatre box office sell tickets by phone?
The Warner Theatre has an exclusive agreement with TicketMaster to handle all phone and online ticket purchases. The Theatre's costs (and therefore the costs passed on to the ticketbuyer) would significantly increase if we were to attempt to operate our own call center.

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What is appropriate dress?
Please dress however you feel comfortable. Since the types of shows vary greatly, there is no dress code. Some patrons arrive dressed up for their evening at the theatre while others prefer to dress casually. We do ask that you wear shoes and a shirt!

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How do I get there?
Click here for directions.

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What shows are coming up?
Click here for our upcoming events.

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Where do I park?
Click here for parking information.

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What restaurants are nearby?
Click here for restaurant information.

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How can I get updates on the shows that are coming to the theatre?
Go to TicketMaster.com and click on the “TicketAlerts” tab at the top of the page. Then sign up for “VenueAlerts” for the Warner Theatre.

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Where can I park my oversize vehicle?
In the PMI Parking Garage on E Street, NW, between 12th and 13th Streets, NW.

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Where do I send my comments?
Send your comments to admin@warnertheatre.com.

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Can I bring my camera?
Most performers and shows do not allow any duplication of their performances; therefore cameras (including picture-taking cell phones) and visual and audio recorders are prohibited. For specific information about the show that you will be attending, call the theatre at 202-783-4000 on the day of the show or check the event listing on this web site. Reproduction of the artist’s work in any way without permission is illegal.

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Do you have a lost and found?
Yes. The theatre is cleaned thoroughly after each performance. All items found by the cleaning staff or turned in to our house management staff is logged and kept in our administrative offices for 60 days. Call 202-628-1818 to see if your lost item has been found.

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Do I have to pay for my child if he can sit in my lap?
Yes. All patrons are required to have a ticket, regardless of age. In addition, unless the show is appropriate for your child's age, we ask that children under five not attend performances.

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